Each member of our team of skilled Service Engineers receives regular training, including visits to the manufacturers’ premises to see new products and parts in build.
Thorough ongoing training and regular meetings to discuss recurring issues and fixes, underpinned with a comprehensive library of reference material, ensures that the team are all able to carry out routine services, the diagnosis of break downs and repairs/replacements with the minimum of fuss.
Our Service Manager aids diagnosis and resolves problems through telephone support. This helps prevent unnecessary call-outs and ensures that the most appropriate engineer attends each job and that he is equipped with the appropriate parts.
From world-class machine tools and turnkey solutions to expert support and comprehensive after-sales service, we deliver everything you need to optimise productivity and maintain a competitive edge.
Our engineers will report to your site within 48 hours of a breakdown being reported to our technical team.
In order to protect the integrity of the machines and to guarantee first time fit replacement of parts, for both breakdowns and routine services, parts are either sourced directly from the manufacturer or alternatively from approved suppliers.
A large number of wear and tear components are of course held on-site at our showroom in Kenilworth. Strong communication links with each of our principals and a series of local suppliers helps to ensure that any parts not held in stock can be priced and procured quickly and efficiently.
Should you wish, we can also hold a stock of core items for your machine(s) on your behalf in our bonded store. This will help to further reduce downtime in the event of any breakdowns and minimise the costs of procuring such items.
As a result of our long partnerships with each of our suppliers, we are of course fully confident in the reliability of all of the machines that we supply. However, we strongly believe that regular on-going maintenance serves to maximise performance and, in the long-term, protect your investment.
Our engineers will therefore review in detail with you the way in which you intend to utilise the equipment – in particular the number of shifts over which you plan to be machining and the nature of the materials involved – and recommend a Service Contract to suit your exact needs.
These programmes are designed to specifically suit your requirements and comprise a comprehensive series of checks and tests on each of the key areas of the machines. Each programme is in line with both the manufacturers’ guidelines and Health and Safety recommendations.
“Just a quick appreciation message for Whitehouse support.
I had a bit of a nightmare day yesterday with a programming mistake and the fact that the guys had my machine issues sorted within an hour of calling up is really testament to the service you provide.
Technical support (for issues that are not even of my own making) from other distributors I deal with has taken weeks in the past so you’re doing a much better job and it’s worth recognising.”
ED – Dward Design
“From the moment we first made contact, Whitehouse impressed us with their understanding of our requirements. They listened carefully to our needs and offered valid suggestions to help us get the most from the machine they recommended. Their turnkey solution meant our chosen Biglia machine was up and running as soon as it was commissioned.
Even once the machine was in full use, Whitehouse remained available and continued to provide excellent after-care. Their service is fantastic; every time we speak to a member of staff, they are helpful, polite and knowledgeable, and they always give us up-to-date information.
We would certainly recommend Whitehouse to anyone looking for CNCs or machine tools.”
Nil at Instinct Hardware
